Who We Are
Offermarble operates online entrepreneurship and startup courses for founders across Australia. Our registered office sits at 171 Collins Street, Melbourne VIC 3000, and our ABN is 72 409 683 157. This Privacy Policy explains how we handle personal information and it applies to every visitor, enrolled student and enquiries we receive through our website, email and phone lines.
We are committed to handling your information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). When we talk about personal information, we mean any detail that could reasonably identify you, such as your name, email address, phone number or payment history.
What Information We Collect
We only collect what we genuinely need to run our courses and answer your questions. Depending on how you interact with us, that may include the following.
- Contact details such as your name, email address and phone number
- Enrolment information including the course you chose, start date and payment plan
- Billing information processed securely through our payment providers
- Messages you send through our contact form, email or support channels
- Technical data such as browser type, device and pages visited
- Optional survey responses used to improve lesson content
We do not knowingly collect sensitive information such as health records, political beliefs or religious affiliation. If you send us that kind of information voluntarily, we will only hold it for as long as it takes to respond to your message.
How We Use Your Information
Your information is used to deliver the service you asked for, keep our records accurate and meet our legal obligations. In practice that means we use it to enrol you in a course, send you invoices, provide support, and share updates that are directly relevant to your studies.
We also use aggregated, non-identifying analytics to understand which lessons and pages are most useful. Where we send marketing emails, you can unsubscribe at any time using the link in every message, and we will stop sending promotional content within a few business days.
Sharing and Disclosure
We do not sell your personal information. We may share limited details with trusted service providers who help us operate, including payment processors, email delivery platforms and our accountant. Each of these partners is bound by confidentiality obligations and can only use the information to perform work on our behalf.
- Payment processors for card and bank transactions
- Cloud hosting and email service providers
- Professional advisers such as accountants and lawyers
- Government bodies where required by Australian law
Your Rights and Choices
You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. Requests can be sent to offermarble@gmail.com and we aim to respond within thirty days.
If you believe we have mishandled your information, please contact us first so we can look into it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Data Security and Retention
We protect your information with encryption in transit, access controls and regular reviews of who can see what. We keep enrolment and billing records for seven years to comply with Australian tax rules, and we delete marketing lists promptly when you unsubscribe. Our team receives privacy training at least once a year.